Customer Service & Sales Administrator

• Responding to customer enquiries via phone, email, and occasionally face-to-face
• Processing sales orders and updating internal systems accurately
• Preparing invoices and credit notes, and handling billing queries
• Taking customer payments (cash and card)
• Maintaining accurate records and supporting daily banking reconciliation
• Supporting sales and operations teams with administrative tasks
• Building and maintaining strong customer relationships
• Updating stock systems and escalating complex queries when required

• Previous customer service or administrative experience
• Confident communication skills (phone, email, and face-to-face)
• Strong attention to detail and organisational skills
• Ability to multitask in a fast-paced environment
• Confidence handling payments
• Full, clean UK manual driving licence

Experience with invoicing, billing, or order processing