Job Description
Customer Service & Sales Administrator Location: Near to Tonbridge Salary: £27,000-£30,000 Our client, a reputable local company is hiring for a Customer Service & Sales Administrator to join their team in Tonbridge. This role offers a friendly, professional environment where you will support sales, customer service, and administrative functions to ensure smooth operations. What you will be doing: * Delivering high-quality customer service via phone, email, and internal systems, responding promptly to enquiries and supporting customers throughout the order process. * Managing customer accounts, updating records, issuing reminders, and building strong product knowledge. * Accurately raising and managing sales orders, quotations, delivery notes, and related documentation using ERP and CRM systems. * Coordinating with internal teams and external couriers to ensure timely order fulfilment and resolving delivery issues. * Supporting returns, stock adjustments, and maintaining accurate documentation for compliance. * Assisting with administrative tasks such as filing, supplies, and office organisation to support overall efficiency. What you will bring: * Proven experience in sales administration, customer service, or office support. * Excellent organisational skills with keen attention to detail. * Strong communication skills, confident in engaging with customers via phone and email. * Proficiency in Microsoft Office and shared systems. * Willingness to develop product knowledge, especially in QA solutions. * A proactive, reliable, and customer-focused approach. Desirable skills include experience with ERP/CRM systems, logistics support, and familiarity with technical products. The role offers a salary of £27,000 - £30,000, working hours from 8:30am to 5pm. If you are organised, solution-oriented, and eager to support a dynamic team, we would love to hear from you! Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
