Customer Service & Reservations Consultant Job at Traveling with Tasha (Elizabeth)

Customer Service & Reservations Consultant

We are seeking a Customer Service & Reservations Consultant to support clients w...

Location

United States , Evanston

Salary:

Not provided

Traveling with Tasha

Expiration Date

Until further notice

Requirements

Strong customer service and communication skills
Comfortable working with online systems and digital tools
Highly organized and detail-oriented
Self-motivated with the ability to work independently
Reliable internet access and a quiet remote workspace
Must be at least 18 years old and authorized to work in the U.S.

Job Responsibility

Communicate with clients to understand travel needs and preferences
Research and coordinate reservations for hotels, cruises, flights, and vacation packages
Provide clear and timely client communication before and after bookings
Manage changes, updates, and travel documentation
Maintain accurate client records and booking details
Stay informed on destination information and supplier offerings

What we offer

Remote work with flexible scheduling
Comprehensive training and professional development
Access to travel booking tools and preferred suppliers
Ongoing mentorship and support
Travel-related perks and industry discounts
Commission-based compensation

Customer Reservations Consultant

We are seeking a Customer Service & Reservations Consultant to support clients w...

Location

United States , Racine, Wisconsin

Salary:

Not provided

Traveling with Tasha

Expiration Date

Until further notice

Requirements

Strong customer service and communication skills
Comfortable working with online systems and digital tools
Highly organized and detail-oriented
Self-motivated with the ability to work independently
Reliable internet access and a quiet remote workspace
Must be at least 18 years old and authorized to work in the U.S.

Job Responsibility

Communicate with clients to understand travel needs and preferences
Research and coordinate reservations for hotels, cruises, flights, and vacation packages
Provide clear and timely client communication before and after bookings
Manage changes, updates, and travel documentation
Maintain accurate client records and booking details
Stay informed on destination information and supplier offerings

What we offer

Remote work with flexible scheduling
Comprehensive training and professional development
Access to travel booking tools and preferred suppliers
Ongoing mentorship and support
Travel-related perks and industry discounts
Commission-based compensation

Sr. Customer Service Representative

Robert Half is looking for an experienced Sr. Customer Service Representative to...

Location

United States , Lexington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience in customer service within hospitality, travel, lodging, or a closely related service environment
Strong background in negotiating pricing, contract terms, and lodging arrangements with external partners
Ability to assess multiple options quickly and make decisions that balance client guidelines, service quality, and savings opportunities
Working knowledge of hotel operations, regional lodging markets, and extended-stay reservation practices
Proven skill in managing client relationships and resolving service issues in a detail-oriented and timely manner
Excellent verbal and written communication skills, with the ability to consult with clients and recommend appropriate solutions
Strong organizational skills with the ability to manage deadlines, prioritize competing requests, and maintain accuracy in a fast-paced setting

Job Responsibility

Coordinate extended-stay reservation requests, primarily for bookings of 30 nights or more, while ensuring each solution aligns with client expectations and service standards
Evaluate lodging options and make sound decisions based on client-specific travel policies, budget targets, and availability constraints
Prepare and present high-quality reservation choices with consistency, accuracy, and a strong focus on customer satisfaction
Lead negotiations for longer-term accommodations, including requests of 45 nights or more, in accordance with established policies and operational procedures
Handle challenging negotiation scenarios involving tight inventory, limited purchasing leverage, compressed response times, and client savings objectives
Analyze booking activity to uncover cost-saving opportunities, support market consolidation strategies, and strengthen overall client value
Develop and maintain hotel partner relationships to obtain competitive rates, discounts, and proposal opportunities from both existing and new suppliers
Resolve day-to-day issues involving clients and hotel properties, including reservation changes, stay extensions, and early departures, while meeting required turnaround times
Partner with account management and related internal teams to recommend lodging solutions that support broader client program goals and network optimization
Participate in assigned meetings, training sessions, and additional duties as needed to support team and business objectives

Fulltime

Sr. Customer Service Representative

Robert Half is looking for an experienced Sr. Customer Service Representative to...

Location

United States , Lexington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience in customer service within hospitality, travel, lodging, or a closely related service environment
Strong background in negotiating pricing, contract terms, and lodging arrangements with external partners
Ability to assess multiple options quickly and make decisions that balance client guidelines, service quality, and savings opportunities
Working knowledge of hotel operations, regional lodging markets, and extended-stay reservation practices
Proven skill in managing client relationships and resolving service issues in a detail-oriented and timely manner
Excellent verbal and written communication skills, with the ability to consult with clients and recommend appropriate solutions
Strong organizational skills with the ability to manage deadlines, prioritize competing requests, and maintain accuracy in a fast-paced setting

Job Responsibility

Coordinate extended-stay reservation requests, primarily for bookings of 30 nights or more, while ensuring each solution aligns with client expectations and service standards
Evaluate lodging options and make sound decisions based on client-specific travel policies, budget targets, and availability constraints
Prepare and present high-quality reservation choices with consistency, accuracy, and a strong focus on customer satisfaction
Lead negotiations for longer-term accommodations, including requests of 45 nights or more, in accordance with established policies and operational procedures
Handle challenging negotiation scenarios involving tight inventory, limited purchasing leverage, compressed response times, and client savings objectives
Analyze booking activity to uncover cost-saving opportunities, support market consolidation strategies, and strengthen overall client value
Develop and maintain hotel partner relationships to obtain competitive rates, discounts, and proposal opportunities from both existing and new suppliers
Resolve day-to-day issues involving clients and hotel properties, including reservation changes, stay extensions, and early departures, while meeting required turnaround times
Partner with account management and related internal teams to recommend lodging solutions that support broader client program goals and network optimization
Participate in assigned meetings, training sessions, and additional duties as needed to support team and business objectives

What we offer

Medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Remote Customer Service Representative

Destination Planning Consultants assist travelers with researching, organizing, ...

Location

United States , Sacramento

Salary:

30000.00 - 75000.00 US Dollar / Year

Traveling with Tasha

Expiration Date

Until further notice

Requirements

Organized
Curious about destinations
Enjoy helping others plan trips

Job Responsibility

Assist travelers with researching, organizing, and coordinating travel experiences
Work with clients to explore destinations, accommodations, and travel options
Communicate with individuals and families to understand their travel interests
Help clients evaluate different travel opportunities
Provide destination insight
Recommend travel packages
Coordinate reservations through established travel suppliers
Build relationships with travelers through networking, referrals, and personal outreach

What we offer

Fully remote
Flexible scheduling
Structured training resources

Wc Claims Consultant

OVERVIEW Alera Group is looking for a WC Claims Consultant. We are seeking high...

Location

United States , Portland

Salary:

80000.00 - 110000.00 USD / Year

Alera Group

Expiration Date

Until further notice

Requirements

Contact with clients, carrier and TPA claims adjusters, internal customers, and vendors on regular basis to serve as advocate, liaison, mediator, and resource
Prepare, coordinate & present Claim Reviews, Status Spreadsheets and other Claim meetings as requested
Coordinate with client/insured to assist with coverage issues
Participate in presentations with clients and prospects as requested
Documentation in Sagitta and ImageRight as required
Identify and notify Risk Manager/Producer of claims trends to help facilitate a resolution
Function as back-up for other WC Claims Team members
Assist team with highly complex losses and questions related to such
Provide assistance to clients seeking to enhance their return-to-work programs
Provide claims management training, “WC 101” to clients to educate them on the claims process

Job Responsibility

Work effectively with our Work Comp. Clients building solid relationships and retaining business
Work with all Sales Executives, internal Propel staff in Commercial Lines Departments, and externally with our Clients, Carriers and Vendors
Service timeline focus is on larger Valued or 360 Clients for onboarding new accounts and establishing claims services with their carrier/TPA/applicable vendors, providing claims oversight, employer training, and scheduling Claim Reviews and various presentations
Provide claims service for all Propel clients providing technical expertise and servicing as an advocate on client WC claim issues
Work independently with clients and their carrier/TPA consulting on large reserves, coverage issues, return to work issues, settlements, and other items that have a significant impact on retention and premiums
Present to prospects and clients at renewals, stewardship meetings and claim reviews

What we offer

Medical
dental
life and disability insurance
401k
generous paid time off

Fulltime

VIP Corporate Travel Consultant

FCM takes a holistic approach to corporate travel, specializing in managing nati...

Location

United States

Salary:

65000.00 - 81000.00 USD / Year ▼

Flight Centre Brand

Expiration Date

Until further notice

Requirements

3+ years of recent experience as a VIP or Executive Travel Agent
5+ years of high-end customer service experience within the travel industry
In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance
Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings
Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel
Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements
A polished and professional demeanor when interacting with clients and colleagues
Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction
The capacity to make quick and effective decisions to resolve travel-related issues promptly
Excellent communication skills to keep clients informed and reassured throughout the travel process

Job Responsibility

Deliver exceptional, personalized service to C-Suite travelers and their administrative staff
Establish strong rapport and ensure all interactions are handled with professionalism
Provide consultative support throughout the booking process
Create unique travel itineraries that meet the specific needs and expectations of high-level executives
Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
Build rapport and develop a relationship with business travelers
Ensure accurate and timely completion of reservations while meeting travelers' needs
Execute all responsibilities within company guidelines for customer service, documentation of PNRS and profiles, ticketing, invoicing, and maintaining accuracy
Stay fully informed about airline rules, regulations, tariffs, and fare requirements
Apply knowledge accurately to all travel arrangements

What we offer

Paid Time Off (up to 15 vacation days, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, 8 recognized holidays)
Travel perks/discounts
Health & Wellness Programs
Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits (medical, dental, vision, gender affirming care, fertility care)
Insurance (hospital indemnity, AD&D, critical illness, long-term and short-term disability)
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match

Fulltime

Corporate Travel Consultant

Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successfu...

Location

Canada , Montreal

Salary:

50000.00 - 98000.00 USD / Year

Flight Centre Brand

Expiration Date

Until further notice

Requirements

Bilingual in both English and French
Customer focused – consistently going above and beyond to deliver an amazing client experience
You obsess over details
take pride in being organized and can juggle competing priorities with the ability to quickly shift gears when needed
Outstanding interpersonal skills and ability to build strong business relationships
A problem solver who thinks outside of the box to provide creative solutions
You embrace egalitarianism, irreverence, and ownership
You thrive in a collaborative environment but can also produce quality work independently
Excellent written and verbal communications skills
Ability to work in a fast paced, deadline driven environment

Job Responsibility

Assist in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations
Follow company procedures, account guidelines and customer service standards
Work as a team member and assist other agents as needed in completing all functions related to servicing the client
Build and maintain strong working relationships
Provide solutions to travel related problems clients may experience
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Other duties and tasks as assigned

What we offer

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions

Fulltime

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Customer Service & Reservations Consultant

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