Customer Service & Reservations Consultant Job at Traveling with Tasha (Boston)

Travel Consultant

Our client is an award-winning luxury B certified corporation tour operator who ...

Location

United Kingdom , Hertfordshire

Salary:

25000.00 - 27000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Previous sales/reservations or customer service experience gained within the travel industry
Travel and Tourism graduates or those with travel qualifications with good customer services skills will also be considered
Exceptional sales and customer service skills
Excellent written and oral communication competency
High quality attention to detail
A willingness to take responsibility and to work as a part of a close team
Ability to work in a fast paced environment

Job Responsibility

To handle inbound calls from both direct clients & Travel agents in a professional manner
To maximize every sales opportunity to excel both revenue and conversion targets
Accountable for booking a range of holiday types across multiple destinations
To deliver exceptional customer service to discerning, loyal customers who book high value trips
Capable in managing Pre-Departure Courtesy calls & provide updates to affected bookings

What we offer

25 days annual leave plus BH's as well as the option to purchase additional leave
Travel discounts and fam trips
Discounted gym membership
Online shopping discounts
Hybrid Working
Ongoing training & development

Fulltime

Travel After Sales Consultant

Our client is a well renowned tour operator who specialise in adventure and acti...

Location

United Kingdom , Birmingham

Salary:

25000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Previous customer services, operations or support experience within the travel industry is essential
Excellent interpersonal communication skills
High level of professionalism
Ability to multi task in a fast-paced environment
Attention to detail

Job Responsibility

Answer incoming customer phone calls and take appropriate action for each call
Answer incoming customer emails and take appropriate action for each email
Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate
Liaise with suppliers to fulfil the customer request - e.g. flight seats, airport assistance
Work with the Operations team to fulfil customer requests - e.g. extra hotel nights, dietary requirements

What we offer

22 days annual leave
Travel discounts
Hybrid working
Pension

Fulltime

Remote Vacation Consultant

We are seeking motivated and detail-oriented Remote Travel Booking Agents to joi...

Location

United States , Santa Barbara

Salary:

Not provided

Traveling with Tasha

Expiration Date

Until further notice

Requirements

Strong customer service and communication skills
High attention to detail and organizational ability
Ability to work independently in a remote environment
Proficiency with digital tools and online booking platforms (training provided)
Prior experience in sales, hospitality, or travel is a plus but not required

Job Responsibility

Consult with clients to understand their travel preferences, needs, and budget
Research and recommend tailored vacation packages, including accommodations, transportation, activities, and dining options
Accurately manage reservations, changes, and cancellations
Provide expert guidance on destinations, travel requirements, and exclusive offers
Deliver excellent customer service before, during, and after travel
Stay informed about industry trends, promotions, and vendor policies

What we offer

Comprehensive training and ongoing professional development
Access to industry tools, supplier networks, and booking platforms
Opportunities for bonuses, incentives, and exclusive travel perks
Supportive team environment with mentorship and growth opportunities
Flexible remote work schedule

Gds flights consultant

Our client is an award-winning flight consolidator who work exclusively with tra...

Location

United Kingdom

Salary:

28000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Previous travel industry experience in booking flights
Knowledge of a major GDS
Excellent knowledge of flights and fares
Experience booking flights in a travel agency, tour operator, or similar environment
Strong knowledge of GDS systems - Travelport or Amadeus
Excellent knowledge of net fares, seat only, ITX and published fares
Experience in exchanges, refunds, schedule changes, manual fare builds etc
Excellent organisational skills and attention to detail
Strong interpersonal and communication skills
A customer-first mindset with a proactive, solution-oriented attitude

Job Responsibility

Book and manage flight reservations for clients
Coordinate group air blocks as well as individual bookings, depending on customer needs
Managinge flight cancellations and schedule changes, ensuring timely rebooking and clear communication to all clients

What we offer

Commission OTE £40,000
Hybrid working or fully remote working within the UK
22 days holiday a year plus bank holidays
Pension scheme
Monday to Friday, 9am to 6pm, Saturdays on a rota basis 10-4 with a day off in lieu
No Sundays or Bank Holidays

Fulltime

New Homes Sales Consultant

Join our clients dynamic team as a New Homes Sales Consultant on a bustling deve...

Location

United Kingdom , Hawkhurst

Salary:

14.00 - 22.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous new homes sales experience is essential
Strong communication and negotiation skills
Ability to work independently on a single-person site
Professional, proactive, and customer-focused approach

Job Responsibility

Welcome and engage potential buyers, delivering exceptional customer service
Guide clients through the sales process, from initial inquiry to reservation
Maintain accurate records and ensure compliance with company procedures
Represent the brand professionally and enthusiastically at all times

Parttime

Senior Business Travel Consultant

We are seeking a dedicated Senior Night Shift Business Travel Consultant that is...

Location

United Kingdom , Birmingham

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

Expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously
Proficient in air fares and ticketing
Great communication skills, fluency in English, both written and spoken is essential
Previous experience as a Business Travel Consultant
Well-organized, and capable of working to tight deadlines under pressure
Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers
Proactive in resolving customer queries and complaints, using their initiative to overcome problems
Flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success
Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues
Motivate and encourage the well-being of the team, displaying a positive attitude at all times

Job Responsibility

Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently
Arrange European and domestic travel, including flights, car rentals, and hotels
Work independently, using your initiative to handle client inquiries and provide solutions without supervision
Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate
Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy
Proactively maintain and develop client relationships, offering support throughout the entire travel process
Provide suitable travel options and suggestions to meet client requirements
Ensure all service level agreements are met and actively maintain the Galileo GDS queues
Mentor and support junior team members, assisting with their queries and quality-checking their work as needed
Support the Team Leader and collaborate with colleagues to maintain a high level of service

What we offer

Competitive compensation, including equity in the company
Generous vacation days so you can rest and recharge
Health perks such as discounts in health insurance or gym allowance
Flexibility to increase your pension plan
Unforgettable Perk events, including travel to one of our hubs
A mental health support tool for your well-being
Exponential growth opportunities
VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice

Fulltime

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