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Customer service representitive

https://www.randstad.com Logo

Randstad

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Location:
Canada , Brampton

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Contract Type:
Not provided

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Salary:

20.00 - 22.00 CAD / Hour

Job Description:

Are you a detail-oriented professional looking to build a career with a global leader in the industrial manufacturing sector? We are seeking a dedicated Customer Service Representative to join a high-performing team in Brampton, Ontario. In this customer care role, you will be the primary point of contact for large-scale manufacturers, managing the end-to-end order entry process and ensuring seamless logistics for high-value accounts. This is a fully on-site position at our Brampton facility, offering a stable and professional work environment. As a Customer Service Representative within the customer care specialization of Randstad Professional, you will manage business-to-business (B2B) relationships via email, handling complex inquiries regarding pricing, order status, and transportation documentation. While the order entry system is a unique, Linux-based platform, comprehensive hands-on training and shadowing will be provided to ensure your success. This role is perfect for someone who thrives in a structured environment—working a strict Monday to Friday, 8:00 AM to 5:00 PM schedule—allowing for a perfect work-life balance where you can truly "unplug" at the end of the day. ... The culture within this Brampton office is outgoing and collaborative. You will join a team that values independence, mental resilience, and a positive attitude. Whether you are looking for an ongoing contract or a path toward professional fulfillment, this Customer Service Representative role provides the stability and growth potential you need.

Job Responsibility:

  • Execute accurate and timely order entry, submission, and billing for B2B manufacturing clients
  • Manage high volumes of professional email correspondence, addressing inquiries regarding order status and logistics
  • Collaborate closely with the sales representative team to relay customer needs and verify specific pricing structures
  • Coordinate deliveries by setting up shipments and ensuring all required transportation documents are accurately recorded in the system
  • Troubleshoot and resolve complex problems related to operations, logistics, and pricing to maintain high customer satisfaction
  • Provide exceptional support to high-value manufacturer accounts, ensuring their industrial supply needs are met without delay
  • Participate in team meetings and contribute to a positive, outgoing office culture through effective communication

Requirements:

  • Strong mental resilience and the ability to handle de-escalation in a professional B2B environment
  • High level of emotional intelligence and adaptability to changing priorities
  • Proven ability to learn new, complex technical systems quickly (technical aptitude)
  • Excellent written communication skills, specifically for professional business email correspondence
  • Strong organizational skills with a focus on accuracy in data entry and logistics documentation
  • Ability to work independently while remaining a collaborative member of a close-knit team
  • Proactive problem-solving skills to address pricing and shipping discrepancies
  • Previous experience in a customer service role, with a preference for retail or B2B environments
  • High school diploma or equivalent
  • post-secondary education in business administration is an asset
  • Proficiency in Microsoft Office Suite (Outlook, Excel) and general computer literacy
  • Strong reliability and commitment to a daily 8:00 AM start time
  • Valid authorization to work in Canada
What we offer:
  • Stable, predictable work schedule: Monday to Friday, 8:00 AM to 5:00 PM
  • No weekend work and no required overtime, promoting a healthy work-life balance
  • Fully on-site role in a modern Brampton office with a large parking lot and staff amenities
  • Comprehensive hands-on training and shadowing with experienced team leads
  • Opportunity to work with a global leader in the industrial paint and coatings industry

Additional Information:

Job Posted:
March 23, 2026

Expiration:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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