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Are you a detail-oriented professional looking to build a career with a global leader in the industrial manufacturing sector? We are seeking a dedicated Customer Service Representative to join a high-performing team in Brampton, Ontario. In this customer care role, you will be the primary point of contact for large-scale manufacturers, managing the end-to-end order entry process and ensuring seamless logistics for high-value accounts. This is a fully on-site position at our Brampton facility, offering a stable and professional work environment. As a Customer Service Representative within the customer care specialization of Randstad Professional, you will manage business-to-business (B2B) relationships via email, handling complex inquiries regarding pricing, order status, and transportation documentation. While the order entry system is a unique, Linux-based platform, comprehensive hands-on training and shadowing will be provided to ensure your success. This role is perfect for someone who thrives in a structured environment—working a strict Monday to Friday, 8:00 AM to 5:00 PM schedule—allowing for a perfect work-life balance where you can truly "unplug" at the end of the day. ... The culture within this Brampton office is outgoing and collaborative. You will join a team that values independence, mental resilience, and a positive attitude. Whether you are looking for an ongoing contract or a path toward professional fulfillment, this Customer Service Representative role provides the stability and growth potential you need.
Job Responsibility:
Execute accurate and timely order entry, submission, and billing for B2B manufacturing clients
Manage high volumes of professional email correspondence, addressing inquiries regarding order status and logistics
Collaborate closely with the sales representative team to relay customer needs and verify specific pricing structures
Coordinate deliveries by setting up shipments and ensuring all required transportation documents are accurately recorded in the system
Troubleshoot and resolve complex problems related to operations, logistics, and pricing to maintain high customer satisfaction
Provide exceptional support to high-value manufacturer accounts, ensuring their industrial supply needs are met without delay
Participate in team meetings and contribute to a positive, outgoing office culture through effective communication
Requirements:
Strong mental resilience and the ability to handle de-escalation in a professional B2B environment
High level of emotional intelligence and adaptability to changing priorities
Proven ability to learn new, complex technical systems quickly (technical aptitude)
Excellent written communication skills, specifically for professional business email correspondence
Strong organizational skills with a focus on accuracy in data entry and logistics documentation
Ability to work independently while remaining a collaborative member of a close-knit team
Proactive problem-solving skills to address pricing and shipping discrepancies
Previous experience in a customer service role, with a preference for retail or B2B environments
High school diploma or equivalent
post-secondary education in business administration is an asset
Proficiency in Microsoft Office Suite (Outlook, Excel) and general computer literacy
Strong reliability and commitment to a daily 8:00 AM start time
Valid authorization to work in Canada
What we offer:
Stable, predictable work schedule: Monday to Friday, 8:00 AM to 5:00 PM
No weekend work and no required overtime, promoting a healthy work-life balance
Fully on-site role in a modern Brampton office with a large parking lot and staff amenities
Comprehensive hands-on training and shadowing with experienced team leads
Opportunity to work with a global leader in the industrial paint and coatings industry