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We are looking for a dedicated Customer Service Representative to join our team in Auburn, Washington. This is a long-term contract position where you will play a vital role in ensuring excellent customer experiences and smooth operational processes. The ideal candidate is detail-oriented, personable, and comfortable working in a close-knit team environment.
Job Responsibility:
Provide exceptional customer service by handling inquiries, resolving issues, and ensuring client satisfaction
Manage customer accounts from initiation to completion, including order processing, shipping coordination, and accurate documentation
Perform data entry tasks with precision, utilizing alpha and numeric inputs and 10-key skills
Collaborate with clients to provide price quotes, freight quotes, and manage purchase orders effectively
Maintain strong communication through direct phone calls and email correspondence
Track projects and ensure timely updates to clients
Utilize Sage 100 software for accounting and inventory-related tasks
Prioritize daily responsibilities efficiently to meet deadlines while multitasking
Build rapport with customers by learning about products and fostering positive relationships
Operate within Office Suite for various administrative tasks
Requirements:
Previous experience in customer service or related roles
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook
Familiarity with Sage 100 software is highly preferred
Strong data entry skills, including 10-key proficiency
Ability to perform basic mathematical calculations such as percentages, division, and multiplication
Excellent verbal and written communication skills
Strong time management and organizational abilities
Comfortable working in a small, collaborative team environment
What we offer:
medical, vision, dental, and life and disability insurance