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We are looking for a Customer Service Representative to support customers and deliver responsive service from Farmington, New York. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping resolve customer concerns. The role focuses on managing customer interactions by phone, identifying solutions, coordinating next steps when needed, and maintaining accurate records in a CRM system.
Job Responsibility
Respond to inbound customer inquiries professionally and place outbound calls as needed to provide updates or gather additional information
Investigate customer concerns, identify practical solutions, and guide individuals through issue resolution with a service-focused approach
Arrange service appointments when required and confirm scheduling details accurately with customers
Record conversations, case updates, and follow-up actions thoroughly in the company CRM system
Manage multiple tasks efficiently while maintaining attention to detail and meeting expected response times
Provide clear information about services, processes, and next steps so customers feel informed and supported
Requirements
Prior experience in customer service or a similar customer-facing support role
Strong verbal and written communication skills with the ability to interact professionally with a wide range of customers
Typing proficiency of at least 45 words per minute with a high level of accuracy
Ability to multitask effectively while handling calls, documentation, and follow-up activities
Experience using CRM systems or comparable customer databases to track interactions and case details
Solid problem-solving skills and the ability to remain calm and organized when addressing customer issues
What we offer
medical, vision, dental, life and disability insurance