Customer Service Representative Job at Robert Half (Mahwah)

Job Description

We are looking for a Customer Service Representative to join a technical support team serving the dealer network and internal partners in New Jersey. This contract-to-permanent opportunity is ideal for someone who combines strong customer service skills with the ability to handle parts-related questions in a fast-paced call center environment. The person in this role will provide accurate guidance, manage issue resolution from intake through follow-up, and contribute to a high standard of service through consistent communication and attention to detail.

Job Responsibility

Respond to technical parts inquiries from dealership contacts and internal teams, delivering clear and timely support by phone and through case follow-up
Manage product inspection requests for the North American market, coordinating with warehouse teams and communicating updates through final resolution
Track newly released parts and confirm correct usage or application information to support accurate guidance for customers
Review parts-related communications and reference materials to help ensure technical information is correct and up to date
Record customer interactions and issue details in the current call logging system to maintain accurate service documentation
Prepare and maintain recurring daily, weekly, and monthly reports to support team visibility and operational tracking
Participate in training, coaching, safety activities, and continuous improvement efforts aligned with team standards and lean practices
Maintain a thorough and attentive approach in all interactions, protect confidential information, and support additional service-related tasks as needed

Requirements

High school diploma required
an associate’s or bachelor’s degree is preferred
At least 3 years of experience in a call center or customer service setting
Background in parts technical support or related product knowledge is preferred
Experience handling inbound customer calls and resolving service issues efficiently
Familiarity with order entry and documenting cases in a customer service or call tracking system
Strong verbal and written communication skills with the ability to explain technical information clearly
Ability to work independently, stay organized, and make sound decisions in a fast-moving environment