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This Contract position is ideal for someone who communicates with warmth and professionalism, helps callers feel at ease, and can stay organized while handling administrative tasks in a small office setting. The role combines customer support with light clerical work and requires someone who is comfortable using technology, managing details accurately, and adapting to a collaborative, fast-moving environment.
Job Responsibility
Respond to incoming calls and inquiries with patience, professionalism, and a reassuring approach that creates a positive experience for customers
Provide clear and friendly assistance to students, families, or program participants by answering questions and guiding them through available services or next steps
Enter information accurately into office records and program systems, maintaining organized and up-to-date data
Support administrative operations by filing documents, maintaining shared materials, and keeping workspace resources accessible
Use camp or program databases and related digital tools to locate information, update records, and assist with daily office tasks
Contribute to a small team environment by remaining flexible, sharing workspace as needed, and helping the office stay efficient during busy seasonal periods
Make or receive outbound and inbound customer contacts when needed to confirm details, provide updates, or resolve routine issues
Requirements
Previous experience in customer service, call center support, or a similar front-line service role
Ability to communicate with empathy, maintain a friendly tone, and build trust with customers over the phone and in person
Comfortable using computers and learning office or program databases quickly
Strong attention to detail with the ability to complete data entry and filing tasks accurately
Capable of managing multiple priorities in a compact, shared office environment
Dependable, adaptable, and able to work effectively with a small team
Detail-oriented verbal communication skills, including confidence in handling inbound and outbound calls
What we offer
medical, vision, dental, and life and disability insurance