Customer Service Representative

• Manage customer inquiries and ensure all requests are handled within established service level agreements (SLAs)
• Maintain and update customer master data and CRM systems to ensure accuracy and organization
• Partner closely with Sales and Logistics teams to coordinate shipments, resolve delivery issues, and communicate updates proactively to customers
• Monitor inventory levels, stock rotation, shipment tracking, delays, payments, and other account-related activity to support smooth operations and customer satisfaction
• Optimize container loads and oversee tracking and tracing of overseas shipments from mills, warehouses, and ports of dispatch
• Create, organize, and maintain documentation related to operational processes, shipping requirements, compliance, and regulatory standards
• Identify process improvements, system enhancements, and digitalization opportunities to streamline workflows and improve operational efficiency
• Collaborate with internal teams to support overall business goals, team KPIs, and continuous improvement initiatives
• Assist with additional operational projects including inventory reconciliations, claims management, and reporting needs

• 2+ years of experience in customer service, order entry, logistics, supply chain, operations, or account support environments preferred
• Strong experience handling inbound customer calls and responding to customer inquiries in a professional and timely manner
• Excellent organizational skills with the ability to manage multiple priorities, deadlines, and accounts simultaneously
• Strong written and verbal communication skills with the ability to collaborate cross-functionally with Sales, Logistics, and Operations teams
• Experience with CRM systems, customer account management, and maintaining accurate customer records
• Ability to coordinate shipments, track orders, and provide proactive updates regarding delays or delivery issues
• High attention to detail with strong problem-solving and follow-up skills
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook
• Ability to work both independently and within a collaborative team environment
• Experience supporting inventory reconciliations, claims processing, or operational reporting is a plus

Experience supporting inventory reconciliations, claims processing, or operational reporting is a plus

• Medical, vision, dental, and life and disability insurance
• Company 401(k) plan
• Free online training