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Customer Service Representative

thermatru.com Logo

Therma-Tru

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

37000.00 USD / Year
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Job Description:

The Associate Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls, emails from customers when they have product and warranty questions.

Job Responsibility:

  • Deliver exceptional customer experiences, enhancing the reputation of FBIN products through positive interactions
  • Manage inbound calls, accurately identifying issues and providing clear solutions for product and technical support
  • Use technology to assist consumers with product identification, troubleshooting, and guiding them through repair/installation processes
  • Resolve challenging consumer situations, ensuring positive outcomes for both the customer and FBIN
  • Meet or exceed daily performance targets in call quality, management, and productivity while following all processes and procedures
  • Accurately document customer interactions, product details, and troubleshooting efforts for efficient record-keeping

Requirements:

  • High School diploma or equivalent required
  • 2+ years experience in a contact center or other fast-paced customer service environment required
  • Excellent professional communication skills required, both verbal and written
  • Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word
  • Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation
  • Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
  • Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy

Nice to have:

  • Associate’s or Bachelor's degree is preferred
  • Prior ERP (SAP, Oracle, etc.) experience preferred
  • experience with Microsoft Teams a plus
What we offer:
  • robust health plans
  • a market-leading 401(k) program with a company contribution
  • product discounts
  • flexible time off benefits
  • adoption benefits
  • more

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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