Customer Service Representative Job at Easygo Gaming (Lima)

Customer Service Representative

Easygo Gaming

Location:
Peru , Lima

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Passionate about Customer Service? Join our team and make a difference in the world of online casinos! As a bilingual Spanish and English speaking Customer Service Representative you will be the friendly face of our online casino, responsible for building and maintaining relationships with our amazing players. Your main goal is to provide exceptional service and personalized attention, ensuring that our customers feel valued and well taken care of. You'll be the go-to person for addressing their needs, resolving any issues they may encounter, and ensuring their overall satisfaction. Whether it's answering their questions or assisting them with any challenges, you'll be there every step of the way to ensure a smooth and enjoyable experience. And get this, you'll be doing it all through chat!

Job Responsibility:

Respond to customer inquiries and requests in a timely and professional manner via chat
Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
Respond to customer inquiries in both English and Spanish, with fluency in both languages
Keep up to date with product information and company policies to accurately assist customers
Maintain customer data and communicate effectively with internal teams as needed
Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements

Requirements:

Excellent communication skills, both written and verbal, in both English and Spanish
Prior experience in a customer service role (face-to-face, online or phonebased)
Availability to work on a 24/7 rotating roster
Ability to work efficiently and effectively in a fast-paced environment
Familiarity with the crypto and online betting industry

Nice to have:

Sports & Gambling knowledge advantageous
Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom

What we offer:

In-house barista
pool and table tennis tables
PS5 and Nintendo Switches
meditation room
help yourself drinks fridge and snack wall
catered breakfast daily
weekly massages
pub lunch

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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