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Customer Service Representative

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Dot Foods

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Location:
United States , Mt Sterling

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

17.15 - 25.73 USD / Hour
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Job Description:

As a Customer Service Representative, you will embark in a 12- week training program, including formal classroom and job shadowing. After successful completion of the Customer Service training program, you would be responsible for covering a variety of territories in the absence of the Customer Service Rep. This position is a path to a traditional Customer Service territory, when a vacancy becomes available, typically within 6-12 months of hire.

Job Responsibility:

  • Manage customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution
  • Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
  • Process customer orders to ensure internal order deadlines are completed on time
  • Go above and beyond to meet customer needs, including appropriate use of empathy
  • Work closely with a team to include, outside sales, regional teammates, and internal customers
  • Applies lean thinking and tools to identify and eliminate waste in all areas of the position

Requirements:

  • High School Diploma
  • Excellent verbal and written communication skills
  • Proficient in Microsoft programs such as Office, Word, and Excel
  • Ability to process a high volume of request (email/phone) at a fast, accurate pace

Nice to have:

  • Bachelor’s Degree
  • Two years in a professional, Customer Service environment
  • Appetite and proven ability to build customer relationships
  • Ability to effectively manage multiple tasks simultaneously
What we offer:
  • Significant advancement opportunities
  • Potential to work from home after 1 year

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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