Customer Service Representative Job at Robert Half (Wilmington)

Customer Service Representative

Robert Half

Location:
United States , Wilmington

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support claimants with questions related to unclaimed property in Wilmington, Delaware. This fully remote opportunity is a Long-term Contract position, starting as a 3-6 month assignment with the possibility of extension or conversion based on business needs. The ideal candidate will bring strong call center experience, excellent attention to detail, and the ability to guide customers through claim-related processes with professionalism and care.

Job Responsibility:

Respond to a high volume of incoming calls from individuals seeking assistance with unclaimed property claims
Provide clear updates on claim progress and explain what documents are needed to move requests forward
Guide customers through submitting claims and using the online portal effectively
Research existing records and establish new claims within the internal claims management system
Enter and validate information accurately while following client procedures and quality standards
Review submitted materials to assess claim details and help determine appropriate ownership outcomes
Record thorough notes from each customer interaction and maintain complete case documentation
Recognize inconsistencies, recurring issues, or unusual patterns and communicate findings to leadership
Escalate sensitive or complex situations when additional review or resolution is required
Assist with administrative support work and special assignments as business demands change

Requirements:

At least 6 months of experience in a high-volume inbound call center setting
Previous claims-related experience in a customer service or support environment
Strong ability to manage inbound customer interactions with patience, clear communication, and consistency
Experience with data entry and maintaining accurate records in a database or case management system
Comfortable following detailed written procedures while making sound decisions within established guidelines
Ability to analyze documentation and identify missing information or discrepancies
Proficiency in core customer service skills, including handling inbound calls and supporting order or case entry processes
Minimum of 2 years of overall work experience

What we offer: