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Robert Half Logo Robert Half · Call Center

Customer Service Representative

United States, Albany Employment contract 20.00 USD / Hour · Job Posted June 15, 2026
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Job Description

As a Customer Service Representative, you’ll be a key point of contact for customers, providing support primarily over the phone. This role combines customer service, problem-solving, and relationship-building in a fast-paced environment. You’ll assist with account-related inquiries, resolve issues, and guide customers through available services—delivering a positive, solutions-focused experience with every interaction.

Job Responsibility

  • Handle a variety of customer inquiries with a focus on first-call resolution (online access, account questions, payments, transactions, etc.)
  • Process account updates and transactions accurately and efficiently
  • Support customers with account setup, maintenance, and issue resolution
  • Assist with payments, transfers, and dispute-related requests
  • Provide clear, helpful information on services, tools, and offerings
  • Use sound judgment to resolve issues and make customer-focused decisions within guidelines
  • Handle sensitive or complex conversations with professionalism and care
  • Ensure all interactions align with internal policies and compliance standards
  • Stay current on systems, tools, and service updates

Requirements

  • High school diploma or equivalent required
  • Associate degree in Business, Finance, or a related field preferred
  • Prior customer service or call center experience strongly preferred
  • Strong communication skills (verbal and written)
  • Comfortable in a fast-paced, high-volume environment
  • Strong problem-solving skills and attention to detail
  • Proficiency with computer systems and customer support tools
  • Flexibility to work varying shifts, including weekends

Nice to have

  • Associate degree in Business, Finance, or a related field
  • Prior customer service or call center experience

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
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