Customer Service Representative Job at Robert Half (Rochester)

Customer Service Representative

Robert Half

Location:
United States , Rochester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Hannah Savage with Robert Half is looking for a Customer Service Representative to support business-to-business order processing operations for a manufacturing organization in Rochester, New York. This position focuses on assisting vendors and sales representatives by managing order activity accurately and efficiently through internal systems. The ideal candidate brings strong customer service instincts, solid administrative ability, and a careful approach to reviewing order details.

Job Responsibility:

Serve as the primary point of contact for store locations and sales representatives, providing timely support for order-related questions and requests
Enter customer purchase information into company systems with a high degree of accuracy and attention to detail
Prepare and distribute order requests to the appropriate internal teams to keep fulfillment activities moving forward
Review submitted orders to confirm completeness, correct information, and compliance with established procedures
Monitor order records and follow up on discrepancies or missing details to help prevent processing delays
Maintain organized documentation and complete routine administrative tasks that support daily department operations

Requirements:

At least 2 years of experience in customer service, order entry, or administrative support
Ability to work effectively in a business-to-business service environment rather than direct consumer support
Strong data entry skills with consistent accuracy when processing orders and updating records
Clear written and verbal communication skills for working with stores, sales representatives, and internal teams
Solid organizational skills with the ability to manage multiple priorities in a fast-paced setting
Proficiency with computer systems and standard office applications used for order processing and administrative work

What we offer: