Customer Service Representative

• Make outbound calls to a provided list of customers and prospects
• Provide information, answer basic questions, and assist with customer needs
• Schedule appointments and follow-ups for the sales team
• Maintain a high level of professionalism and customer care on every interaction
• Accurately document call details and updates in CRM systems
• Follow established scripts and processes while personalizing the customer experience
• Meet daily performance goals for call activity and scheduled appointments
• Collaborate with internal teams to ensure smooth customer handoffs

• 6+ months of experience in customer service, call center, or administrative support
• Strong communication and interpersonal skills
• Comfortable speaking on the phone for extended periods
• Ability to stay organized and manage a steady workflow
• Positive attitude and strong reliability
• Basic computer skills (CRM experience a plus)

CRM experience

• Medical, vision, dental, and life and disability insurance
• Enrollment in company 401(k) plan
• Free online training