Customer Service Representative Job at Robert Half (Sacramento)

Customer Service Representative

Robert Half

Location:
United States , Sacramento

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Sacramento, California. This is a long-term contract position requiring in-office work five days a week. The ideal candidate will bring strong communication skills and a proactive approach to resolving customer inquiries and concerns.

Job Responsibility:

Respond to customer inquiries by actively listening and asking clarifying questions to ensure a thorough understanding of their needs
Direct or escalate calls to the appropriate team members while collaborating with other departments to resolve customer issues
Continuously expand knowledge of company services and processes to enhance customer support capabilities
Report potential workflow disruptions or service issues to Customer Care leadership promptly to ensure timely resolutions
Adhere to company policies, training guidelines, and legal requirements while delivering exceptional customer service

Requirements:

Minimum of 1 year of experience in a call center environment is required
Strong proficiency in call center customer service practices
Ability to communicate fluently in Spanish is highly preferred
Excellent problem-solving skills with a proactive and customer-focused mindset
A college degree is a plus but not required
Strong interpersonal skills and the ability to work effectively in a team setting
Must be able to work on-site five days a week in Sacramento, California