Customer Service Representative Job at Robert Half (Louisville)

Customer Service Representative

Robert Half

Location:
United States , Louisville

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a reliable and customer-focused Customer Service Representative for a contract opportunity. This role is ideal for someone who enjoys assisting customers, resolving issues, and providing a positive experience in a fast-paced environment. The position requires strong communication skills, attention to detail, and the ability to manage a high volume of inquiries.

Job Responsibility:

Handle inbound and/or outbound customer interactions via phone, email, or chat in a professional and timely manner
Address customer inquiries, resolve issues, and provide accurate information regarding products, services, or accounts
Document customer interactions and maintain detailed, accurate records in internal systems
Process requests such as orders, account updates, and service inquiries
Escalate complex issues to appropriate departments while ensuring follow-through and resolution
Maintain a high level of customer satisfaction by delivering courteous, efficient service
Meet performance metrics related to response time, quality, and productivity
Support administrative tasks related to customer service operations as needed