Customer Service Representative, CVS Health

CVS Health

Location:
United States, Franklin

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

Customer Service Representatives are the face of Aetna and impact the agent experience by handling customer service inquiries and problems. They engage, consult, and educate members based on their unique needs, preferences and understanding of Aetna plans, tools, and resources to help guide members along a clear path to care.

Job Responsibility:

Handle customer service inquiries and problems via telephone, internet or written correspondence
Engage, consult, and educate members based on their unique needs
Act as primary resource for products and provide support for agents and/or customer teams
Give guidance with sales inquiries
Manage various software applications while taking calls
Cultivate positive relationships with field sales force/broker/consultant community
Navigate and instruct customers on how to use agent support website
Complete sales orders and requests for materials
Train and mentor other employees if needed
Assist Supervisor and Manager with providing support to the team
Consult cross-functionally with other departments
Anticipate agent's needs and educate on various elements of information and available services
Provide technical or subject matter expertise concerning policies, procedures, and function-related applications/systems tools
Document and track all contacts, events, and outcomes with clients

Requirements:

1-3+ years customer service, call center environment
Microsoft Office (Excel and Outlook) computer skills
Critical Thinking
Multi-Tasking
Strong Analytical Skills
Written and verbal communication are necessary skills
High School Diploma required
associate's degree preferred

Nice to have:

1-3+ years health insurance sales, focus on Medicare health services
Positive attitude and ability to be flexible in face paced sales environment

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 22, 2025

Expiration:
September 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Representative