Customer Service Representative Job at Robert Half (Westchester)

Customer Service Representative

Robert Half

Location:
United States , Westchester

Category:
Customer Service

Contract Type:
Not provided

Salary:

18.00 USD / Hour

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Westchester, Illinois. In this role, you will handle customer interactions with attention to detail and efficiency, ensuring inquiries and issues are resolved to the highest standard. This is a contract-to-permanent position, offering the opportunity to transition into a permanent role based on performance and organizational needs.

Job Responsibility:

Respond to incoming customer calls promptly, delivering exceptional service and addressing inquiries effectively
Resolve customer complaints and concerns with empathy, ensuring a positive resolution
Provide accurate and detailed information regarding products, services, policies, and procedures
Document customer interactions thoroughly in the company's system for future reference
Escalate complex issues to appropriate departments or team members when necessary
Consistently meet or exceed performance goals, including metrics related to call volume, response times, and customer satisfaction
Maintain a detail-oriented and achievement-focused demeanor during all customer interactions
Adapt to various customer needs and situations in a fast-paced environment
Collaborate with team members to improve service delivery and share best practices

Requirements:

High school diploma or equivalent required
post-secondary education is an advantage
Minimum of 1 year of experience in a customer service role, preferably in a call center
Strong verbal and written communication skills to effectively interact with customers
Proven ability to solve problems and multitask in a dynamic setting
Proficiency in customer service software and Microsoft Office applications
Demonstrated ability to work efficiently in high-volume environments
Flexibility to work varying shifts and adapt to changing schedules
Comfortable sitting for extended periods and using a headset during work hours

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
January 15, 2026

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