Customer Service Representative Job at Robert Half (Plano)

Customer Service Representative

Robert Half

Location:
United States , Plano

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to join a team in Plano, Texas in a Contract to Permanent position. This role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and resolving issues with professionalism and care. The person in this position will serve as a key point of contact, ensuring inquiries are handled efficiently while maintaining service standards and supporting cross-functional communication.

Job Responsibility:

Handle incoming customer calls with patience and professionalism, using thoughtful questions to identify needs and provide accurate support
Route inquiries to the appropriate teams when additional expertise is needed, and follow through to help move issues toward resolution
Maintain a strong understanding of company services, processes, and common transactions to deliver informed assistance during each interaction
Communicate service-related concerns or workflow obstacles to leadership when they may affect customers, partners, or daily operations
Complete customer interactions and related tasks in alignment with established procedures, quality expectations, and applicable regulations
Enter and update customer information accurately in internal systems while documenting conversations and outcomes clearly
Support both inbound and outbound call activity as needed to address questions, provide updates, and improve the customer experience

Requirements:

High school diploma or equivalent is required
additional college education is helpful
At least one year of customer service experience is preferred, ideally in a call center or phone-based support environment
Comfortable handling inbound calls, outbound calls, and data entry responsibilities in a fast-paced setting
Basic proficiency with Microsoft Office or Microsoft 365 is required, along with the ability to learn internal and third-party software tools
Strong verbal and written communication skills, including the ability to understand instructions and prepare clear messages
Demonstrated listening skills with the ability to ask clarifying questions and respond thoughtfully to customer concerns
Able to stay calm, adaptable, and solution-oriented when managing pressure, shifting priorities, or unclear situations

What we offer: