Customer Service Representative Job at Robert Half (Commerce, California)

Customer Service Representative

Robert Half

Location:
United States , Commerce, California

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Commerce, California. In this Contract to permanent position, you will play a key role in ensuring smooth communication with customers, processing orders, and maintaining accurate records. This role demands strong attention to detail, excellent organizational skills, and the ability to provide timely follow-up.

Job Responsibility:

Prepare and revise quotes efficiently based on customer inquiries and ensure all details are accurate
Convert approved quotes into invoices and oversee deposit collection with confirmation
Maintain thorough documentation by consistently following up on open quotes and invoices
Provide polite and attentive assistance with accounts receivable, including sending payment reminders and escalating issues when necessary
Collaborate with internal teams to coordinate production schedules and shipping timelines, keeping customers informed proactively
Address and resolve customer concerns regarding scheduling changes, delivery updates, or missing information in a calm and attentive manner
Support inventory tracking and shipping documentation to ensure timely deliveries
Handle inbound and outbound calls with a focus on delivering exceptional customer service

Requirements:

Minimum of 2 years' experience in customer service, order processing, or account coordination within a fast-paced environment
Strong organizational skills with the ability to manage multiple tasks and maintain consistent follow-through
Experience in the construction or building materials industry, such as pavers, tile, stone, roofing, or flooring, is highly preferred
Proficiency in Sage 50/Peachtree or QuickBooks is strongly desired
Bilingual in English and Spanish is a plus
Familiarity with accounts receivable processes and vendor invoice management
Ability to handle inbound and outbound calls effectively and professionally
Knowledge of inventory tracking and purchase order processing

Nice to have:

Experience in the construction or building materials industry, such as pavers, tile, stone, roofing, or flooring
Proficiency in Sage 50/Peachtree or QuickBooks
Bilingual in English and Spanish
Familiarity with accounts receivable processes and vendor invoice management

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 22, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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