This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a Customer Service Representative to join a collaborative team in Centralia, Washington. This Long-term Contract position is ideal for someone who enjoys supporting customers, coordinating orders from initial request through final delivery, and keeping account details organized and accurate. The role requires strong communication, attention to detail, and the ability to manage multiple priorities while building positive relationships with clients and internal teams.
Job Responsibility
Oversee customer orders throughout the full process, from order intake and entry to shipment coordination and final follow-up
Maintain customer accounts by updating records, confirming order accuracy, and ensuring supporting documentation is complete and organized
Respond to inbound and outbound customer communications by phone and email, providing timely updates, resolving questions, and strengthening client relationships
Prepare pricing information, freight estimates, shipping details, and purchase order documentation to support smooth order fulfillment
Enter high volumes of data with speed and accuracy, including order details, invoices, and product-related information using 10-key skills
Review and refine production-related orders before releasing them to the manufacturing team to help prevent errors and delays
Track open items and follow through on outstanding requests, shipments, and account needs while adjusting priorities as business demands change
Develop working knowledge of products, bills of materials, and customer requirements to provide informed service and dependable support
Requirements
At least 1 year of customer service experience, including order entry, account support, or call center-related work
Comfortable working in a small team environment and contributing wherever needed to support daily operations
Strong basic math skills, including addition, subtraction, multiplication, division, and percentage calculations
Experience handling high-volume data entry with strong accuracy and efficient 10-key performance
Proficiency with Microsoft Office, including intermediate Excel skills
Familiarity with Sage 100, shipping documentation, freight quotes, customer invoices, and purchase orders
Ability to manage multiple tasks, stay organized, and make sound decisions about shifting priorities
Strong interpersonal skills with a patient, adaptable approach to customer interactions
What we offer
Medical, vision, dental, and life and disability insurance