Customer Service Representative

• Manage customer orders, returns, exchanges, and cancellations with precision and efficiency
• Collaborate with internal teams, including warehouse, sales, and production, to ensure timely order fulfillment
• Provide customers with accurate product information, pricing details, and updates on order status
• Address and resolve customer concerns, escalating complex issues when necessary
• Maintain up-to-date and accurate customer records and order details in company systems
• Assist with compliance for retailer orders and support wholesale account management
• Handle inquiries from retail and wholesale clients, ensuring their needs are met promptly and professionally
• Contribute to improving processes and workflows to enhance overall customer satisfaction

• Minimum of 2 years' experience in customer service, preferably within the apparel or retail industry
• Familiarity with order entry systems, such as NetSuite or similar platforms, is highly desirable
• Strong communication skills, both written and verbal, with a detail-oriented approach
• Exceptional organizational skills and keen attention to detail
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word
• Bilingual Spanish skills are a plus but not mandatory

Bilingual Spanish skills

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan