Customer Service Representative

• Provide prompt and courteous assistance to passengers, visitors, and airport guests at service counters, information kiosks, or via phone/email
• address traveler inquiries related to flights, airport facilities, parking, lost & found, and local transportation services
• resolve complaints or concerns professionally, escalating matters as needed for prompt resolution
• maintain up-to-date knowledge of airport procedures, policies, and emergency protocols
• collaborate with airport personnel, airline staff, and security to ensure efficient passenger support and compliance
• process payments, issue receipts, and manage necessary documentation for parking or special services
• assist passengers with special needs, including providing information or arranging mobility support
• monitor and report customer feedback to management for service improvement
• ensure work areas are organized and materials are stocked
• report facility or safety issues

• High school diploma or equivalent
• associate’s degree or coursework in hospitality, administration, or related field preferred
• previous customer service experience, preferably in transportation, hospitality, or public service environments
• excellent communication skills and the ability to interact with diverse groups
• strong problem-solving abilities and a calm demeanor under pressure
• familiarity with airport or travel industry operations a plus
• basic computer skills and comfort using communication systems (phones, email, software, terminals)
• ability to work shifts, weekends, and holidays as required
• detail oriented appearance, punctuality, and attention to detail
• ability to stand for extended periods and lift up to 25 pounds
• successful completion of background checks and security requirements for airport employment

Familiarity with airport or travel industry operations

• Medical, vision, dental, and life and disability insurance
• eligible to enroll in company 401(k) plan