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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Dayton

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join a non-profit organization in Dayton, Ohio. In this Contract to permanent position, you will play a vital role in supporting individuals transitioning from public housing to homeownership. This role requires strong organizational skills, excellent communication abilities, and a passion for helping others achieve their goals.

Job Responsibility:

  • Manage cases effectively, ensuring participants meet specific criteria for program eligibility
  • Collaborate with public housing residents and voucher holders to explore pathways to homeownership
  • Facilitate funding allocation by tracking participant progress and ensuring grant requirements are met
  • Conduct meetings at various locations, delivering presentations and engaging with diverse groups
  • Maintain detailed records and meet deadlines associated with grant funding and program requirements
  • Provide consistent follow-up with participants to ensure they remain on track with the program objectives
  • Assist with administrative tasks, including order entry and eligibility verification
  • Respond to inbound and outbound calls with professionalism and a customer-focused approach
  • Offer solutions to address challenges participants may face during their journey to homeownership
  • Work closely with internal teams to ensure grant compliance and program success

Requirements:

  • Proven experience in case management or a similar role, preferably within public housing or grant-funded programs
  • Strong organizational skills with the ability to manage multiple priorities and meet deadlines
  • Comfortable speaking to groups and delivering presentations in various settings
  • Excellent communication and interpersonal skills to engage effectively with participants and stakeholders
  • Familiarity with administrative processes, including order entry and eligibility verification
  • Ability to work independently while collaborating with a team to achieve program goals
  • Experience with customer service, including handling inbound and outbound calls
  • Knowledge of grant funding processes and compliance requirements is highly desirable
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 21, 2026

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