Customer Service Representative

• Answering inbound phone calls and providing phone support for the business including providing price and availability of stock to customers
• Providing first resolution customer service to Valvoline’s customers
• Retrieving PO’s and uploading invoices to customer portals as required
• Responding to email orders and enquiries from customers in a timely manner
• Offering current promotions to customers to increase product range
• Processing sales accurately and liaising with branch customer service, warehouses, accounts team, sales team, and technical teams
• Assisting customers to determine the ETA of orders and delivery
• Processing distributor and normal credits in a timely manner
• Price variation request (PVR) processing for the company, override orders and second approval for pricing daily
• Data entry for stock take count sheets and variance updates

• Minimum 2 years of customer service experience
• Great communication and organisation skills
• A proactive and positive attitude with the ability to use initiative
• High attention to detail and ability to complete multiple tasks simultaneously
• The ability to quickly reach an understanding of customers’ requirements and provide a solution accordingly
• Ability to function constructively within a team environment
• A strong work ethic with a dedicated sense of achievement
• The ability to be computer savvy, including proficiency in Microsoft Office applications, particularly Word and Excel

Previous phone-based customer service experience will be highly regarded

• Competitive Remuneration Package: Generous base salary + super
• Wellbeing: Access to our Employee Assistance Program