Customer Service Representative

• Provide direct support to all sales colleagues and customers
• Assist and help resolve all customer needs as quickly and accurately as possible
• Assist customers with inquiries, resolve concerns, and provide tailored product or service recommendations specific to the specialty sales sector
• Deliver exceptional service while maintaining professionalism and ensuring client satisfaction
• Collaborate closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities
• Handle simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding
• Answer general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues
• Develop a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs
• Participate in ongoing training and development opportunities to build customer service skills and enhance performance
• Embrace training and development opportunities to build skills and enhance performance
• Stay adaptable in a dynamic, customer-focused environment to meet changing demands
• Perform other duties as directed by management

• High school diploma or equivalent
• 1 year prior outside foodservice sales coordination or customer support experience
• Strong verbal and written communication skills and the ability to present information clearly and professionally
• Able to work in a fast pace environment
• Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
• Attention to detail and ability to manage multiple tasks simultaneously
• Resilience in handling changing priorities or unexpected situations
• Ability to sit and work at a PC for extended periods
• Basic computer skills, including proficiency in common office applications
• Proactive in contributing to personal growth and organizational success

Previous call center experience

• Competitive base salary, bonus, plus promotional incentive opportunities
• Car allowance (mileage reimbursement for candidates in CA) and cell phone provided
• Career pathing opportunities for both entry level, and experienced individuals
• Specialized sales training
• Monthly and annual sales rewards and recognition
• 401(k) with automatic matching
• Employee Stock Purchase Plan
• Comprehensive healthcare benefits