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We are seeking a proactive and detail-oriented Customer Service Representative with technology support experience to join our team. You will provide top-tier customer service while assisting clients with basic technology issues and navigating digital platforms.
Job Responsibility:
Respond to customer inquiries via phone, email, or chat, delivering exceptional service and timely solutions
Troubleshoot basic technology or system issues, guide users through CRM platforms, and escalate complex technical concerns as needed
Support AI and automation initiatives and contribute to process improvements across customer service operations
Maintain accurate and thorough documentation of customer interactions
Collaborate with cross-functional teams to resolve issues and enhance the customer experience
Requirements:
Must have experience with Zendesk
Strong communication and organizational skills
Demonstrated ability to navigate digital platforms, troubleshoot issues, and quickly learn new technologies
Customer-focused mindset with a commitment to providing efficient, connected solutions
Previous experience in a customer service or technology support role is highly desirable
Nice to have:
Experience with CRM systems and/or workflow automation tools is preferred