Customer Service Representative Job at Robert Half (Pasadena)

Customer Service Representative

Robert Half

Location:
United States , Pasadena

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support emergency preparedness outreach efforts in Pasadena, California. This is a Contract position focused on connecting with State of California residents, sharing clear guidance, and helping people access timely information during preparedness and response activities. The ideal candidate is comfortable handling a high volume of inbound and outbound communication, documenting interactions carefully, and delivering attentive service in a fast-paced environment.

Job Responsibility:

Place outbound calls to residents and community members to communicate emergency readiness information and offer appropriate support resources
Handle incoming questions effectively, providing accurate guidance related to disaster preparedness, safety procedures, and related services
Record call details, customer concerns, and follow-up actions in the designated system with a high level of accuracy
Apply established call handling standards, scripts, and operating procedures to ensure consistent and compliant service
Take part in ongoing training to remain current on program updates, communication approaches, and service expectations
Manage email correspondence and related administrative tasks to support customer interactions and case follow-up
Schedule appointments or callbacks when needed to help ensure residents receive timely assistance
Use Microsoft Word, Excel, and other basic office tools to complete documentation and support daily customer service activities

Requirements:

0+ years of experience in customer service, call center support, or a related client-facing environment
Ability to manage both inbound and outbound calls with confidence, professionalism, and empathy
Strong verbal and written communication skills, including the ability to handle email correspondence clearly and accurately
Accurate data entry skills with close attention to detail when documenting interactions and updates
Proficiency with Microsoft Word and Microsoft Excel for routine administrative and reporting tasks
Ability to follow scripts, procedures, and service guidelines in a structured support environment
Strong organizational skills, including the ability to coordinate appointments, callbacks, or order-related entries when required

What we offer: