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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , DeSoto

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in DeSoto, Kansas. This is a contract position within the paper and packaging industry, where you'll play a key role in ensuring customer satisfaction and efficient order management. The ideal candidate will bring strong interpersonal skills, problem-solving abilities, and a commitment to delivering exceptional service.

Job Responsibility:

  • Manage shared email inboxes by reviewing messages and redirecting them to the appropriate Customer Service Coordinator
  • Analyze and resolve errors in customer orders, ensuring accuracy and timely correction
  • Address and triage support tickets post-implementation, providing effective resolutions
  • Handle inbound and outbound calls to assist customers with inquiries and concerns
  • Perform precise data entry tasks to maintain accurate records and documentation
  • Collaborate with team members to solve complex issues while maintaining a positive approach
  • Deliver outstanding service by addressing customer needs with professionalism and efficiency
  • Proactively identify and resolve ambiguities to improve processes and customer satisfaction
  • Maintain a strong work ethic and contribute to the team's overall success

Requirements:

  • Previous experience in customer service, preferably in a call center or similar environment
  • Proficiency in handling inbound and outbound calls with a focus on customer satisfaction
  • Strong attention to detail and ability to perform accurate data entry
  • Excellent problem-solving skills and adaptability to work in ambiguous situations
  • Positive attitude and ability to maintain professionalism in challenging scenarios
  • Strong interpersonal and communication skills to build rapport with customers
  • Ability to manage multiple tasks efficiently and prioritize responsibilities
  • Demonstrated commitment to maintaining a high standard of work ethic
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 21, 2026

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