Customer Service Representative Job at Robert Half (Charlotte)

Customer Service Representative

Robert Half

Location:
United States , Charlotte

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a crucial role in ensuring customer satisfaction by providing efficient support and maintaining strong, detail-oriented relationships. If you are an organized and self-motivated individual with excellent communication skills and the ability to handle multiple tasks, we encourage you to apply.

Job Responsibility:

Provide exceptional customer support by answering inbound and outbound calls in a timely and detail-oriented manner
Manage order entry and ensure accurate processing of sales and service requests
Coordinate scheduling for service and installation appointments, maintaining clear communication with builders and customers
Update and maintain accurate records in relevant systems, ensuring all information is current and accessible
Utilize Microsoft Excel and other web portals to perform detailed data management and reporting tasks
Collaborate effectively with team members to achieve shared goals and deliver quality service
Respond promptly to customer inquiries via email correspondence and resolve issues efficiently
Take thorough notes during training sessions and actively apply learned procedures
Maintain a positive and friendly attitude while addressing customer needs and concerns

Requirements:

Previous experience in customer service, preferably in a call center or similar environment
Strong proficiency in Microsoft Excel and familiarity with navigating various web portals
Excellent verbal and written communication skills, including email correspondence
Ability to manage multiple tasks effectively while maintaining attention to detail
Self-motivated and able to work independently as well as collaboratively within a team
Proven ability to schedule appointments and manage time efficiently
Friendly and achievement-oriented demeanor with a commitment to providing outstanding customer experiences
Willingness to learn new systems and adapt to evolving processes

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

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