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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Irvine · Job Posted July 03, 2026
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Job Description

We are looking for a Customer Service Representative to join a busy onsite team in California. This contract opportunity with the potential to become permanent is ideal for someone who enjoys assisting customers, handling a steady volume of inbound calls, and delivering attentive support in a call center setting. The person in this role will help resolve questions, address service-related concerns, and contribute to a positive customer experience during standard hours of 7:00 a.m. to 4:00 p.m.

Job Responsibility

  • Respond to incoming customer calls promptly and courteously while providing accurate information and support
  • Assist customers with questions related to products, orders, warranties, and general service concerns
  • Handle complaint situations effectively and work toward fair, timely resolutions
  • Document customer interactions clearly and maintain up-to-date records in company systems
  • Use Microsoft Office and internal service platforms to track activity and complete daily tasks
  • Escalate more complex customer issues when needed to ensure appropriate follow-up
  • Maintain a dependable onsite presence and support team service goals throughout the workday

Requirements

  • At least 1 year of customer service experience in a call center or high-volume phone environment
  • Prior experience handling inbound calls is required
  • Comfortable managing customer concerns, including warranty-related questions or disputes
  • Basic proficiency with Microsoft Office Suite
  • Experience with organizational service software is helpful
  • Strong verbal communication skills and a detail-oriented phone manner
  • Ability to work 100% onsite during a 7:00 a.m. to 4:00 p.m. schedule

Nice to have

Experience with organizational service software is helpful

What we offer

  • Competitive compensation and benefits
  • Free online training
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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