Customer Service Representative

• Respond to incoming customer calls and messages, providing timely and accurate support for service, account, and billing inquiries
• Guide customers through payment-related matters, including processing transactions and explaining account balances, payoff details, or related charges
• Review customer information carefully and document interactions, updates, and submissions in the appropriate systems
• Work with internal teams and external vendors to resolve service issues and maintain efficient follow-up on open requests
• Assist with insurance, tax, and financial service questions by clarifying information and directing customers to the right next steps
• Prepare, scan, and organize supporting documents to ensure records are complete, accessible, and properly maintained
• Use Microsoft Office applications and other business tools to manage correspondence, track activity, and complete daily administrative tasks
• Contribute to a team-oriented onsite call center environment by sharing updates, supporting service goals, and maintaining clear written and verbal communication

• Prior experience in customer service, call center support, or a similar client-facing role
• Strong verbal and written communication skills with the ability to explain information clearly and professionally
• Comfort handling inbound calls, payment processing, account questions, and billing-related discussions
• Working knowledge of Microsoft Office, including Word, and the ability to learn internal systems quickly
• Strong attention to detail when entering information, reviewing documents, and managing customer records
• Ability to collaborate effectively with teammates and vendors in an onsite work environment
• Experience supporting customers in insurance, financial services, manufacturing, or other regulated service settings is preferred

Experience supporting customers in insurance, financial services, manufacturing, or other regulated service settings is preferred

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan