Customer Service Representative

• Process and manage a diverse range of customer inquiries related to transactions, products, and services
• Handle disputes and customer complaint resolution effectively and professionally
• Coordinate with various internal departments such as engineering, procurement, production, quality, sales, and shipping to ensure timely delivery of products
• Serve as a liaison for technical support and provide basic technical assistance pertaining to products and services
• Receive order information via various means such as phone, web portals, email, regional sales, and enter required information into the operating system
• Follow up as needed to clarify order information, pricing, and shipping methods
• Manage documentations efficiently
• Use Microsoft Office Suite (Word, Excel, Outlook) proficiently for various tasks
• Prioritize and multitask numerous daily activities effectively
• Display excellent interpersonal, verbal, and written communication skills
• Handle technical problems and offer solutions

• Proficiency in Spanish Language is a plus
• Experience with Microsoft Office Suites, including Microsoft Excel, Microsoft Word, and Microsoft Outlook
• Ability to handle Inbound and Outbound Calls
• Experience in a Call Center Customer Service environment
• Proven ability to provide high quality Customer Service
• Demonstrated skills in Data Entry and Order Entry
• Ability to handle and resolve Technical Problems
• Experience with Email Correspondence
• Ability to Schedule Appointments effectively
• Previous experience in a Customer Service Representative role is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work well as part of a team and independently when required
• Flexibility to adapt to changing situations and priorities
• Demonstrated ability to multi-task effectively in a fast-paced environment
• High level of professionalism and attention to detail

Spanish language skills as needed for customer service is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan
• free online training