Customer Service Representative Job at Robert Half (Durham)

Customer Service Representative

Robert Half

Location:
United States , Durham

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to join a team in Durham, North Carolina, in a Long-term Contract role. This position is ideal for someone who is confident managing a steady flow of customer interactions and providing prompt, attentive support by phone and email. The selected candidate will help maintain service quality by handling inquiries accurately, documenting information clearly, and supporting day-to-day order and appointment coordination.

Job Responsibility:

Manage a high volume of incoming customer calls while delivering courteous and efficient service
Respond to customer questions, concerns, and service requests with clear communication and appropriate follow-through
Enter customer details, updates, and transaction information into internal systems with a high degree of accuracy
Support order processing activities by recording requests and ensuring information is complete for fulfillment
Coordinate and schedule appointments based on customer needs and business availability
Handle email correspondence with care, providing timely responses and documenting key interactions when needed
Make outbound calls as required to confirm details, provide updates, or resolve outstanding issues
Use Microsoft Word and Excel to review, update, and maintain customer-related records and reports

Requirements:

At least 1 year of call center experience in a customer service environment
Demonstrated ability to handle inbound calls efficiently in a fast-paced setting
Strong verbal and written communication skills for phone and email interactions
Accurate data entry skills with close attention to detail
Experience supporting order entry or similar administrative customer service tasks
Comfort using Microsoft Word and Microsoft Excel in a detail-focused setting
Ability to manage multiple priorities while maintaining a positive customer experience

What we offer: