Customer Service Representative Job at Robert Half (Concord)

Customer Service Representative

Robert Half

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Respond to incoming customer calls and provide accurate, attentive assistance for service and account inquiries
Use CRM tools to document interactions, update customer records, and track follow-up activities thoroughly
Support billing-related questions by reviewing account details, explaining charges, and helping customers understand available resolutions
Resolve routine service concerns efficiently while escalating more complex issues to the appropriate internal teams when needed
Maintain clear and detailed records of each customer interaction to ensure continuity and service quality
Deliver a high standard of customer care while meeting productivity, responsiveness, and accuracy expectations
Adapt work schedules as needed during emergency situations, including storm response periods that may require adjusted hours
Participate in onsite onboarding and training, then work effectively within a hybrid schedule that includes both remote and in-office responsibilities

Previous experience in customer service, call handling, or a related support role
Ability to manage a high volume of inbound calls while maintaining professionalism and attention to detail
Working knowledge of CRM systems and comfort navigating customer account information digitally
Experience addressing billing inquiries or explaining account charges in a clear and customer-friendly manner
Strong verbal communication skills with the ability to de-escalate concerns and build customer confidence
Reliable organizational skills for documenting interactions accurately and following established procedures
Availability to work Monday through Friday and flexibility to adjust hours in emergency or storm-related situations

What we offer: