Customer Service Representative Job at Randstad (Montréal)

Customer Service Representative

Randstad

Location:
Canada , Montréal

Category:
Customer Service

Contract Type:
Not provided

Salary:

22.00 CAD / Hour

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Job Description:

We are looking for motivated professionals who are passionate about customer service, negotiation, and problem-solving for exciting opportunities within a dynamic team working in the aviation industry! This role requires strong customer service and communication skills and the ability to efficiently manage high volumes.

Job Responsibility:

Manage daily tasks, including phone calls, chats, queries, escalations, and debt collections
Provide exceptional customer experiences in English, Spanish ...
Building and managing relationships with international clients
Responsibilities include handling communication and queries, managing documentation, and resolving disputes
Escalating unresolved customer issues to meet their requirements within specified timeframes
Collaborating with colleagues globally to improve collections processes and customer satisfaction

Requirements:

Experience in a call center setting
Fluency in spoken and written English & Spanish
Strong attention to detail, analytical prowess, and problem-solving abilities, coupled with a customer-centric mindset
Exceptional communication, negotiation, and persuasion skills
Min of 2 years of customer service experience, preferably with query/support queue management

Nice to have:

Familiarity with French and other languages is an asset
Familiarity with SAP, CRM systems (SalesForce), and Microsoft applications is an asset

What we offer:

Professional environment with an opportunity to work for an international company
Flexibility to work from home with a hybrid model (3 days in-office, 2 days remote)
Enjoy a stimulating, supportive, and inclusive work environment