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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Fairfax

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.

Job Responsibility:

  • Efficiently address and resolve customer inquiries
  • Conduct regular monitoring and maintenance of customer accounts
  • Process and verify customer credit applications with precision
  • Ensure customer records are accurate and up to date
  • Uphold high standards of customer service at all times
  • Utilize Microsoft Word, Excel, and Outlook for various tasks
  • Handle both inbound and outbound customer calls
  • Document all customer interactions and communications
  • Perform data entry tasks related to customer service

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Ability to handle a high volume of calls daily
  • Ability to multi-task, prioritize, and manage time effectively
  • Applicant must have a minimum of 1 year experience in a customer service role
  • Proficiency in Office software is required
  • Excellent communication and interpersonal skills are a must
  • Demonstrated ability to handle customer queries and complaints effectively
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 26, 2026

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