Customer Service Representative Job at RemotivateJobs

Customer Service Representative

RemotivateJobs

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.50 USD / Hour

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Job Description:

Department: Customer Service; Location: Remote; Compensation: $17.50 / hour At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. This role starts at $17.50 per hour. Candidates with prior customer service experience may be considered at a higher rate based on years of relevant experience. Phone Support: The hours are 11:30am – 8:00pm EST. At Thorne, our Customer Service Representatives are trusted partners in our customers’ health journeys. This role is ideal for someone who thrives in a fast-paced, high-volume environment and takes pride in delivering thoughtful, solutions-focused support across phone, email, and chat. If you are metrics-driven, detail-oriented, and committed to professional communication, we’d love to meet you.

Job Responsibility:

Manage high-volume inbound customer interactions across phone, email, and chat
deliver empathetic, solutions-focused support while maintaining professionalism
meet and exceed performance metrics including Customer Satisfaction (CSAT), Average Handle Time (AHT), Service Level Agreements (SLAs), productivity and resolution goals
navigate multiple systems simultaneously with accuracy and efficiency
de-escalate challenging situations while protecting company policy and customer trust
maintain thorough and precise case documentation
collaborate with internal teams to resolve complex customer issues

Requirements:

High school diploma or general education degree (GED) is required
2+ years of customer service experience in a call center or high-volume support environment
proven ability to maintain an over 90% CSAT score
professional experience with CRM platforms
Salesforce is a plus
experience managing 50+ interactions per day
strong written and verbal communication skills
ability to remain calm and professional in escalated situations
excellent time management and multitasking skills
a dedicated, distraction-free remote workspace

Nice to have:

Salesforce is a plus

What we offer:

Competitive compensation
100% company-paid medical, dental, and vision insurance coverage for employees
company-paid short- and long-term disability insurance
company-paid life insurance
401k plan with employer matching contributions up to 4%
gym membership reimbursement
monthly allowance of Thorne supplements
paid time off, volunteer time off and holiday leave
training, professional development, and career growth opportunities

Additional Information:

Job Posted:
May 15, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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