Customer Service Representative Job at Robert Half (Ithaca)

Customer Service Representative

Robert Half

Location:
United States , Ithaca

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Ithaca, New York. In this Contract to permanent position, you will play a key role in ensuring customer satisfaction through effective communication and problem-solving. This is an excellent opportunity for individuals with a passion for helping others and a commitment to delivering exceptional service.

Job Responsibility:

Respond promptly to inbound customer inquiries and provide accurate information
Process customer orders efficiently while ensuring all details are entered correctly
Handle both inbound and outbound calls with professionalism and courtesy
Resolve customer concerns and complaints effectively, aiming for quick and satisfactory solutions
Maintain detailed and accurate records of customer interactions
Collaborate with team members to improve customer service processes and ensure seamless operations
Follow company policies and procedures to guarantee high-quality service delivery
Identify opportunities to enhance customer satisfaction and communicate feedback to management
Stay updated on product knowledge and services to address customer needs effectively