Customer Service Representative Job at Randstad (Mississauga)

Customer Service Representative

Randstad

Location:
Canada , Mississauga

Category:
Customer Service

Contract Type:
Not provided

Salary:

60000.00 - 70000.00 CAD / Year

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Job Description:

Are you looking to accelerate your career in the dynamic world of logistics? We are seeking a proactive and detail-oriented Customer Service Representative to join a growing team in Mississauga. In this essential customer care role, you will act as the primary link between clients and internal operations, ensuring a seamless experience from the initial sales inquiry to the final delivery. This is a full-time, permanent position, reporting directly to the Customer Service Manager. You will be part of an entrepreneurial environment where your contributions directly impact the growth of the company, and an environment that values professional growth and excellence. Whether you are managing troubleshooting for at-risk accounts or collaborating with the operations team to ensure timely transit, your work is central to our reputation as a global leader in freight management. We are looking for a candidate with high empathy and a results-driven attitude to support our client's sales team in pricing, contract negotiations, and the onboarding of new high-value accounts.

Job Responsibility:

Provide high-quality customer care and troubleshooting assistance on behalf of the sales team to ensure client satisfaction
Manage the onboarding process for new customers, liaising with all internal departments to ensure a smooth transition
Maintain and organize customer accounts within the CRM system using HubSpot, ensuring all information is accurate
Support the sales team by preparing precise quotations, estimates, and sales contracts for contract negotiations
Actively engage with the operations department to monitor transit and delivery status for key accounts
Troubleshoot and provide dedicated support to "At-Risk" accounts to ensure retention and service recovery

Requirements:

Exceptional communication and negotiation skills with a focus on building professional relationships
Minimum of 2 years of experience in logistics sales, operations, or a dedicated customer care role
Post secondary degree is highly preferred
Strong technological mindset, with proficiency in Microsoft Office and CRM software (HubSpot experience is a significant asset)
High level of attention to detail and accuracy when managing complex data and contracts
Ability to commute to Mississauga 5 days a week (8:00AM-5:00PM)

Nice to have:

HubSpot experience is a significant asset

What we offer:

Competitive salary range of $60,000 - $70,000 based on experience
Comprehensive health benefits, including medical, dental, and vision coverage
Opportunity for career advancement within a rapidly expanding global logistics organization
Work in a supportive, entrepreneurial culture that values professional fulfillment
Free on-site parking
Continuous training and coaching from industry-leading experts in the logistics field

Additional Information:

Job Posted:
February 22, 2026

Expiration:
April 11, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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