Customer service representative

• Offer exceptional customer service by phone and email, quickly identifying customer needs and implementing effective solutions to ensure their satisfaction
• Accurately record and process customer information using the appropriate systems
• Work closely with other departments to resolve issues quickly and efficiently
• Actively contribute to the company’s success by ensuring customer satisfaction and proposing improvements to optimize services

• Excellent communication skills in French, both written and oral
• Bilingual in English required to interact with English-speaking clients and partners in Canada and the United States
• 1 to 2 years of experience in customer service
• Excellent organizational skills, with a strong work ethic and impeccable punctuality
• Proficient in data entry with accuracy and efficiency
• Proactive and positive approach to problem-solving
• Ability to work independently while collaborating effectively in a dynamic environment
• Good computer skills, including proficiency in the Microsoft Office suite
• Knowledge of both imperial and metric measurement systems

Technical knowledge of residential product design and manufacturing, including an understanding of plumbing and electrical concepts, is a plus

• Competitive salary: An attractive salary, aligned with market standards, to reward your commitment and expertise
• Comprehensive training and support: A full training program to help you develop your skills and succeed in your role
• Friendly atmosphere: A warm, collaborative work environment where mutual support and respect are at the heart of relationships among team members
• Constantly stimulated by diverse tasks that allow you to face new challenges
• Opportunity to work in an exclusive and high-quality field, renowned for its innovation and excellence
• Be part of a dynamic and supportive team, always ready to help each other achieve common goals