Customer Service Representative Job at Robert Half (Atlanta)

Customer Service Representative

Robert Half

Location:
United States , Atlanta

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent opportunity, offering the chance to grow within a dynamic and collaborative environment. The ideal candidate will bring strong interpersonal skills, attention to detail, and a passion for delivering exceptional service to internal and external customers.

Job Responsibility:

Respond promptly to inbound and outbound customer inquiries, ensuring accurate and timely communication
Process customer orders efficiently using internal systems, maintaining a high degree of accuracy
Collaborate with the production team to ensure orders are produced and shipped on schedule
Utilize tools such as Oracle, Excel (including pivot tables and VLOOKUP functions), and other relevant software to manage data and support customer needs
Maintain a thorough understanding of customer requirements to provide tailored solutions
Address and resolve customer issues or concerns with attention to detail and effectiveness
Document all customer interactions and transactions for future reference and reporting
Support call center operations by handling a high volume of calls with efficiency
Act as a liaison between customers and internal departments to facilitate seamless service delivery

Requirements:

A minimum of 3-5 years of customer service experience, preferably in a call center or similar environment
Proficiency in Oracle, Excel (including advanced functions like pivot tables and VLOOKUP), and other relevant software
Strong organizational and multitasking abilities to manage multiple customer requests effectively
Excellent verbal and written communication skills to interact with diverse customers and teams
Proven ability to resolve customer issues with a proactive and solutions-oriented approach
Familiarity with order entry processes and customer relationship management systems
Detail-oriented mindset to ensure accuracy in all customer-related activities

What we offer: