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Customer Service Representative

Thailand, Bangkok · Job Posted March 05, 2026
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Job Description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Job Responsibility

  • Meeting business objectives while handling daily fulfilment operations
  • Support commercial needs by driving fulfilment related activities and customer service full

Requirements

  • Support commercial team satisfaction by interact with assist inhouse customer needed
  • Propose solution with supporting information
  • Consistency service to delivery
  • Comprehensive with customer service SOP
  • 4PL/3PL new part creation
  • Monthly expired/write off validation & submit
  • Softcopy filing for SCM docs (PO, GR, Invoice, PL, etc)
  • Submission of docs to finance
  • Freight billing recon with forwarders
  • Update billing tracker
  • Review incoming shipment delays and escalate to planner
  • Perform related SO creation, GR & Invoicing transaction in JDE
  • May support additional countries outside of TH (eg: Vietnam, etc)
  • Work with Distributor for operation coordination
  • Process billing and credit note to distributor
  • Reconciliation & 3 way check for all PO/GR
  • Inbound damage report validation & submit
  • Inbound/Outbound coordination with Customs broker, Carrier and Freight forwarder
  • Recon billing and cost with rate card
  • Provide and align with transportation team for inbound and delivery plan to distributor
  • Customs declaration reviewer and related
  • GR transaction in JDE process
  • Planning re-labelling product and align distributor production plan with monitoring result
  • Inventory adjustment and operation activity daily
  • Manage ongoing inventory available to sale inside distributor
  • JDE transaction to update inventory align with distributor inventory
  • QA Hold FCA to extract traceability by lot number, quantity and import date in JDE
  • QA Hold FCA to extract distribution by lot number, quantity and import date in SAP DKSH
  • QA return to supplier due to QA hold
  • QA Quality discard write off in JDE and DKSH to discard with COD

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