Customer Service Representative

• Process applications accurately and efficiently, ensuring compliance with established guidelines
• Address customer inquiries via phone and email, providing clear and helpful responses
• Handle both inbound and outbound calls to support customer needs and resolve issues
• Maintain detailed records of interactions and transactions using internal systems
• Collaborate with team members to improve service processes and enhance customer satisfaction
• Perform data entry tasks related to customer orders and applications
• Demonstrate attention to detail and maintain a courteous demeanor in all communication with customers
• Troubleshoot and resolve minor issues or escalate complex problems to the appropriate department
• Support team goals by contributing to a positive and productive work environment

• Previous experience in customer service or administrative roles
• Proficiency in handling inbound and outbound calls
• Strong computer skills, including familiarity with data entry and order processing systems
• Excellent verbal and written communication abilities
• Ability to manage multiple tasks effectively and prioritize workload
• Detail-oriented with a commitment to accuracy
• Experience in a non-profit environment is a plus
• A proactive approach to problem-solving and customer satisfaction

Experience in a non-profit environment is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan