Customer Service Representative, CVS Health

CVS Health

Location:
United States, Work At Home, Texas

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

Customer Service Representatives are the face and support the overall operational effectiveness of the MHBP Service Operations team, so all members and providers experience the same exceptional level of service. CSRs engage, consult, and educate members and providers based upon the callers' unique needs, preferences, and understanding of the MHBP plans and resources.

Job Responsibility:

Answer questions and resolve issues with individualized customer service based on phone calls from members and providers
Utilize multiple applications and available resources to ensure prompt member and provider satisfaction
Document and track contacts with members, providers, or any additional callers
Complete outbound calls to members or providers to provide education and/or assist with escalations
Be empathetic and compassionate
Build a trusting relationship with our members by engaging and providing education to support them in managing their health
Provide end to end accountability for the member or provider by anticipating needs and providing information
Guide the member through their plan benefits, policy and procedures

Requirements:

1-2 years previous call center experience
Ability to handle calls efficiently in a high paced call center environment
Strong verbal and written communication skills
Must be focused, detail oriented and quality driven
Strong critical thinking skills
Supports individual, team, and business goals and initiatives
Must demonstrate member centric customer service and the drive to be fully our members' champion by managing each call with the purpose of first call resolution
High School or GED equivalent

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 06, 2025

Expiration:
September 17, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Service Representative

CVS Health

Location:United States, Work At Home, Texas

Category:Customer Service

Contract Type:Employment contract