Customer Service Representative Job at Robert Half (Memphis)

Job Description

We are looking for a Customer Service Representative to support customers by answering questions, addressing account and billing concerns, and providing a positive service experience. This role is based in Memphis, Tennessee, and is a Long-term Contract position for someone who can communicate clearly, stay organized, and handle a steady flow of customer interactions. The ideal candidate is comfortable working in a call center environment, documenting conversations accurately, and following through to help bring issues to resolution.

Job Responsibility

Respond to incoming and outbound customer contacts to provide accurate information about products, services, and account-related questions
Investigate service and billing concerns, complete appropriate adjustments when needed, and guide customers through available resolution options
Process support activities such as refunds, exchanges, or other account updates in accordance with established procedures
Escalate complex or unresolved issues to the appropriate internal teams and monitor progress when follow-up is required
Maintain detailed records of customer interactions, including the nature of the issue, actions taken, and final outcomes
Deliver clear and attentive communication in every interaction while balancing efficiency, accuracy, and customer satisfaction

Requirements

High school diploma or equivalent preferred
0-2 years of experience in customer service, call center support, or a similar client-facing role
Strong verbal and written communication skills with the ability to interact effectively and professionally
Solid attention to detail and the ability to enter and document customer information accurately
Comfortable working independently, managing time effectively, and handling multiple tasks in a fast-paced setting
Basic proficiency with Microsoft Outlook, data entry tools, and other common computer applications