Customer Service Representative Job at Robert Half (Cedar Knolls)

Customer Service Representative

Robert Half

Location:
United States , Cedar Knolls

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support billing, account administration, and customer communications for a water services operation in Northern NJ. This contract opportunity with permanent potential is ideal for someone who combines strong service instincts with careful attention to detail in a fast-paced environment. The person in this role will help maintain accurate customer records, address billing concerns, and assist with operational tasks that support reliable service delivery.

Job Responsibility:

Manage billing data for assigned accounts, keeping customer records current, complete, and accurate across finance and service systems
Respond to customer questions by phone and other channels, providing clear guidance on invoices, account activity, and service-related matters
Create, update, and maintain customer accounts within billing and financial applications while ensuring information is entered correctly
Investigate discrepancies in billing or service records, determine root causes, and take appropriate action to resolve issues independently
Process a large volume of account and transaction activity with a high degree of precision and consistent follow-through
Prepare and distribute customer notices, including delivering door tag communications at service locations when required
Support finance-related software administration, including customer information and meter management tools used for daily operations
Assist with bill generation, distribution activities, vendor coordination, inventory tracking, calibration scheduling, meter reads, and related recordkeeping
Participate in standby coverage and emergency response as needed, including availability for evenings, weekends, holidays, and outdoor assignments

Requirements:

Experience in customer service, call center support, or account administration with a focus on handling inbound and outbound customer interactions
Working knowledge of billing, finance, or business systems such as Microsoft D365, Oracle NetSuite, QuickBooks, or similar applications
Ability to manage detailed transactional work accurately while balancing multiple deadlines and shifting priorities
Strong analytical thinking and problem-solving skills, with the ability to identify issues and determine practical solutions independently
Effective written and verbal communication skills, along with solid math, organization, and recordkeeping abilities
Comfortable working in both office and outdoor settings and able to respond to urgent callouts within a 45-minute timeframe
Proficiency in order entry, account updates, and general administrative support tied to customer and billing operations

What we offer: